Refund policy
At Zerosport, we want you to be completely happy with your Garmin cycling gear. If something isn't right, we've made returns simple and free.
30-Day Return Window
You have 30 days from the date you receive your order to request a return. If 30 days have passed, unfortunately we can't offer a refund or exchange.
Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging, with all accessories, manuals, and tags included
- Accompanied by proof of purchase (order number or receipt)
No final sale items are excluded from returns — everything you buy from us is eligible within the 30-day window, provided the conditions above are met.
Free Return Shipping
Returns are on us. We provide free return shipping — you won't pay a penny to send an eligible item back to us.
No Restocking Fees
We never charge a restocking fee. The refund you receive is for the full price of the item(s) returned.
How to Start a Return
- Contact our support team via our Contact Us page, by email at Support@zerosport.co.uk, or by phone at +44 7375 033737.
- Provide your order number and the reason for your return.
- We'll send you a free return label and instructions for sending the item back.
- Pack the item securely, ideally in its original packaging, and attach the provided label.
Please do not send your purchase back to the manufacturer.
Refunds
Once we receive and inspect your returned item, we'll notify you by email whether your refund has been approved. If approved, your refund will be processed automatically to your original method of payment within 5–10 business days, depending on your bank or card provider's processing times.
Damaged, Defective, or Incorrect Items
If your Garmin cycling product arrives damaged, defective, or isn't what you ordered, please contact us within 48 hours of delivery via our Contact Us page or at Support@zerosport.co.uk, along with photos of the issue. We'll arrange a free replacement or full refund, including any delivery costs, at no charge to you.
Exchanges
Need a different model or size? The quickest way is to return your original item for a refund and place a new order for the item you'd like.
Shipping Times
- Handling time: 1–2 business days
- Delivery time: 4–8 business days
These timeframes apply to standard orders and may vary slightly during peak periods.
Contact Us
If you have any questions about our Return & Refund Policy, please get in touch:
Zerosport 135 Creek Road, London SE8 3BU, United Kingdom Phone: +44 7375 033737 Email: Support@zerosport.co.uk Contact page: zerosport.co.uk/pages/contact