Privacy policy

Zerosport Last updated: 15 August 2026

This Privacy Policy explains how Zerosport ("we", "us", "our") collects, uses, discloses, and protects your personal information when you visit or make a purchase from zerosport.co.uk (the "Site"). It also describes your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

Zerosport 135 Creek Road, London SE8 3BU, United Kingdom Email: Support@zerosport.co.uk Phone: +44 7375 033737 Contact page: zerosport.co.uk/pages/contact

We are the data controller responsible for your personal information.

2. Information We Collect

Information you give us

  • Name, billing and shipping address, email address, and phone number
  • Payment details (processed securely by our payment provider — we do not store full card numbers)
  • Order history and product preferences
  • Any information you provide when contacting customer support

Information collected automatically

  • IP address, browser type, device information
  • Pages viewed, time spent on Site, referring/exit pages
  • Cookies and similar tracking technologies (see Section 6)

Information from third parties

  • Payment confirmation from our payment processor
  • Delivery status updates from our shipping carriers

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your Garmin cycling product orders
  • Communicate with you about your order, including confirmations, shipping updates, and support requests
  • Process returns and refunds
  • Improve our Site, products, and customer experience
  • Send marketing communications, where you have opted in (you can unsubscribe at any time)
  • Detect and prevent fraud or unauthorised transactions
  • Comply with our legal obligations, including tax and accounting requirements

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

  • Contract – to process and deliver your orders
  • Consent – for marketing emails and non-essential cookies
  • Legitimate interests – to improve our Site and prevent fraud
  • Legal obligation – to meet accounting, tax, and consumer protection requirements

5. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Payment processors to securely process transactions
  • Shipping and courier partners to deliver your order
  • IT and hosting providers who support our Site's operation
  • Professional advisors (e.g. accountants, legal counsel) where necessary
  • Law enforcement or regulators, where required by law

Any third party we share data with is required to protect it in accordance with applicable data protection law.

6. Cookies

Our Site uses cookies and similar technologies to:

  • Keep your basket and account details while you shop
  • Understand how visitors use our Site
  • Support advertising and remarketing (where you consent)

You can control or disable cookies through your browser settings, though this may affect how the Site functions.

7. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, including to satisfy legal, accounting, or reporting requirements. Order records are typically retained for 6 years to meet UK tax obligations.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Erase your information, in certain circumstances
  • Restrict or object to our processing of your information
  • Data portability – receive your data in a portable format
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at Support@zerosport.co.uk or via our Contact Us page. We will respond within one month, as required by law.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled.

9. Data Security

We use appropriate technical and organisational measures, including secure payment processing and encrypted connections, to protect your personal information from unauthorised access, loss, or misuse.

10. International Transfers

Where your information is transferred outside the UK (for example, to a service provider), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data in line with UK GDPR.

11. Children's Privacy

Our Site is not intended for children under 16. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Zerosport 135 Creek Road, London SE8 3BU, United Kingdom Phone: +44 7375 033737 Email: Support@zerosport.co.uk Contact page: zerosport.co.uk/pages/contact