FAQs

Frequently Asked Questions

Zerosport

Got questions about shopping with us? We've got answers below. Can't find what you're looking for? Contact us — we're happy to help.

Orders & Products

What does Zerosport sell? We specialise in Garmin cycling products — GPS bike computers, smartwatches, sensors, and accessories for cyclists.

Are your Garmin products genuine? Yes. All products sold on our Site are genuine and sourced through authorised channels.

How do I know if an item is in stock? If a product is available to purchase on our Site, it's in stock. We update stock levels regularly.

Can I change or cancel my order after placing it? If your order hasn't been dispatched yet, contact us as soon as possible at Support@zerosport.co.uk and we'll do our best to help. Once an order has shipped, it can't be changed, but you're welcome to return it under our Return & Refund Policy.

Shipping & Delivery

How long does delivery take? Orders are handled within 1–2 business days and delivered within 4–8 business days after dispatch.

Do you ship outside the UK? We currently ship to addresses within the United Kingdom. If you're outside the UK, contact us at Support@zerosport.co.uk and we'll see what we can do.

How much does shipping cost? Shipping costs are calculated at checkout based on your order and delivery address.

Can I track my order? Yes, you'll receive a dispatch confirmation email with tracking information where available.

My order hasn't arrived yet — what should I do? Check your tracking info first, then contact us at Support@zerosport.co.uk or +44 7375 033737 if it's outside the estimated delivery window. See our Shipping Policy for more.

Returns & Refunds

What's your return policy? We offer a 30-day return window with free return shipping and no restocking fees. No items are final sale.

How do I start a return? Contact us via our Contact Us page, email, or phone with your order number, and we'll send you a free return label and instructions.

How long do refunds take? Once we receive and inspect your return, approved refunds are processed within 5–10 business days to your original payment method.

What if my item arrives damaged or faulty? Contact us within 48 hours of delivery with photos of the issue, and we'll arrange a free replacement or full refund at no cost to you.

Can I exchange an item instead of returning it? The quickest way is to return your original item for a refund and place a new order for the item you'd like.

Payment

What payment methods do you accept? We accept major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and PayPal.

Is my payment information secure? Yes. All payments are processed through secure, encrypted, PCI-DSS-compliant payment gateways. We never store your full card details.

When will I be charged? Payment is taken in full at the time you place your order.

Do you offer discount codes? Discount codes can be applied at checkout when available. Codes must be entered before completing your purchase.

Warranty

Are Garmin products covered by warranty? Yes, all Garmin products come with the manufacturer's warranty. For warranty claims beyond our return window, contact Garmin directly or reach out to us for guidance.

Contact

How can I get in touch?

We aim to respond to all enquiries within 1–2 business days.